26 January, 2018
Robot Invasion Alert, ROBOTS NOW MANN AIRTEL CUSTOMER CARE
Recently we read that the introduction of sex doll is threatening ladies in Nigeria which ordinarily shouldn’t. What should be of a threat to all Nigerians; including men shouldn’t be the sex doll, but the decision of Airtel Nigeria and other services providers to embraced the robots technology to man their customer care unit. Technology no doubt has revolutionized our lives to the extent that even the most natural things like sex has now been taken over by the robot technology, but the absence of human interactions and problem solving like in the area of customer service should be a concern to as many who would have ordinarily called a customer care unit like in telecommunication or banking sector and seeks common service or query to their problems but can’t now due to the invasion of the robot technology.
Airtel used to be the only telecommunication company in Nigeria where you can call their customer care and get your queries attended to. But today, like MTN, who thought “them don see us finish”, who thought they know that we are lame duck and our regulatory agencies like SON, NCC and others can be bought and the people preyed upon have become the worse. I have kept track of the number of times I have called
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